Skip to main content

Nozawa Onsen FAQs

How can I contact when in Japan? has an office in Niseko, Japan. Our contact details are:
5-31, 1Chome, 2Jo, Niseko Hirafu, Kutchan-cho, Abuta-gun,Hokkaido 044-0089
Telephone: 0136-22-4611
Office Hours: 08:00 – 22:00 during winter peak period

What documentation should I bring with me?

  • A valid passport
  • Flight E-ticket & itinerary
  • Travel itinerary outlining accommodation, transfers & lift passes
  • Any vouchers for services e.g. Lessons/Rental or other Services
  • Travel insurance documents

My flight is delayed or I’m going to arrive at a different time, what do I do?

If your flight schedule changes for any reason (including weather or mechanical issues), please notify our Niseko office by calling +81-136-22-4611 or email ASAP to advise us of your current status and updates to your arrival details. Outside our office hours please contact our mobile +81-90-2814-1442.

What happens if I miss my transfer due to flight delays?

100% fees apply for cancelled transfers and you will need to pay for a new or re-scheduled transfer. In most cases, these costs are covered by Travel Insurance. will not cover any transfer cancelation fee/ amendment fee however we will assist in providing the necessary documentation.

Can I buy things using cash or credit card and how can I get money out?

You should obtain Japanese Yen in cash before you depart for Japan, for spending on meals and drinks. Limited foreign exchange facilities are available in Nozawa Onsen. Credit cards, foreign currency cash and foreign currency travellers’ cheques are generally not accepted in the majority of small shops and restaurants. Cash withdrawals using a non-Japanese bank card from an ATM are available at Nozawa Onsen village Post Office. Please check with your bank to ensure your ATM card works internationally. Hotels do not exchange foreign currency or travellers cheques to Japanese Yen.

Is there any other essential items I should be bringing with me?

  • Paracetamol, cold & flu tablets, anti-inflammatories (good or strong medication can be difficult to get hold of in Japan)
  • International power adapter for Japan Region Type “A” output. Ensure that your appliances have switching power supply and states: “Input/100v-240v” to be able to use your appliance in Japan. Appliances such as foreign hairdryers will not work in Japan.

I am arriving via a Tokyo airport, where do I go for my transfer to the resort?

If you have pre-booked transfers through, please refer to your itinerary for directions on where you need to go.

If you have arranged your own transfer, please refer to your supplier’s information about what you need to do.

Please see the following links for information which could help with your transfer, should you have any questions;

My transfer was only to Nagano or Iiyama Stations, how can I access Nozawa Onsen?

From Nagano Station: Nagaden Express bus runs direct to Nozawa, from bus stop 24 outside East “Higashi” exit of Nagano station.
Platform guidance:
* Please Note the last bus departs approximately 2:25pm.

From Iyama Station: Please refer to the URL for timetable of the Nozawa Onsen Liner.
If arriving after 21:45pm you will need to take a taxi.

What do I do when leaving Nozawa Onsen?

Taxi – If you have pre-booked a shared taxi service to Narita/Haneda Airport or a private taxi service to Nagano Station, your driver will collect you from your accommodation. A representative will contact you 72 hours prior to your departure to confirm your pick up time. If you wish to amend your pre-booked pick-up time, you will need to contact Chuo taxi a minimum of 4 days prior to the scheduled service.

Bus – If you have pre-booked a bus transfer service to Tokyo/Haneda/Narita with Nagano Snow Shuttle through, you will need to make your way to the Chuo Bus Terminal. Otherwise, there are some buses from Nozawa to Haneda, Narita Tokyo; Your itinerary will show your bus departure time. Please be at the bus stop 15 minutes before the departure time.

Rail – If you are travelling by rail to the airport, when you arrive at Tokyo Station, exit the Shinkansen ticket gates and follow the signs to the Narita Express. Take the escalators down to the Sobu Line where the train departs from platform 4. If not already organised with your consultant, the hotel staff will be able to assist you in arranging a transfer for your date of departure. Please be sure to confirm with them if payment is required prior to, or upon boarding the bus or shuttle service.