How can I contact SkiJapan.com when in Japan?
5-31, 1Chome, 2Jo, Niseko Hirafu, Kutchan-cho, Abuta-gun,Hokkaido 044-0089
Telephone: 0136-22-4611
Email: customerhelp@SkiJapan.com
Office Hours: 08:00 – 22:00 during winter peak period
What documentation should I bring with me?
- A valid passport
- Flight E-ticket & itinerary
- Travel itinerary outlining accommodation, transfers & lift passes
- Any vouchers for services e.g. Lessons/Rental or other Services
- Travel insurance documents
My flight is delayed or I’m going to arrive at a different time, what do I do?
What happens if I miss my transfer due to flight delays?
Can I buy things using cash or credit card and how can I get money out?
Is there any other essential items I should be bringing with me?
- Paracetamol, cold & flu tablets, anti-inflammatories (good or strong medication can be difficult to get hold of in Japan)
- International power adapter for Japan Region Type “A” output. Ensure that your appliances have switching power supply and states: “Input/100v-240v” to be able to use your appliance in Japan. Appliances such as foreign hairdryers will not work in Japan.
I am arriving via a Tokyo airport, where do I go for my transfer to the resort?
If you have arranged your own transfer, please refer to your supplier’s information about what you need to do.
Please see the following links for information which could help with your transfer, should you have any questions;
- Fares and timetables for Japan Railway Company (Shinkansen, Tokyo – Nagano Station – Iiyama Station): http://www.jreast.co.jp/e/
- Information regarding the JR East Pass (Tohoku area) available to foreigners outside of Japan: http://www.jreast.co.jp/e/eastpass_t/index.html#locations
Please note: to exchange your E-ticket for the JR East Pass at the JR service desk, check the each operation hours. https://www.jreast.co.jp/e/ticketwindow/?selectPass=eastT - Fares and timetables for Nagano Snow Shuttle (Tokyo – Nagano): https://www.naganosnowshuttle.com/
My transfer was only to Nagano or Iiyama Stations, how can I access Nozawa Onsen?
Timetable: http://www.nagadenbus.co.jp.e.aaf.hp.transer.com/express/winter/nozawa/
Platform guidance: http://www.nagadenbus.co.jp.e.aaf.hp.transer.com/stop-info/2020/05/jbn.php
* Please Note the last bus departs approximately 2:25pm.
From Iyama Station: Please refer to the URL for timetable of the Nozawa Onsen Liner. https://nozawaonsen.info/en/nozawa-onsen-liner/
If arriving after 21:45pm you will need to take a taxi.
What do I do when leaving Nozawa Onsen?
Bus – If you have pre-booked a bus transfer service to Tokyo/Haneda/Narita with Nagano Snow Shuttle through SkiJapan.com, you will need to make your way to the Chuo Bus Terminal. Otherwise, there are some buses from Nozawa to Haneda, Narita Tokyo;
https://naganosnowshuttle.com/Route_Nozawa.aspx. Your itinerary will show your bus departure time. Please be at the bus stop 15 minutes before the departure time.
Rail – If you are travelling by rail to the airport, when you arrive at Tokyo Station, exit the Shinkansen ticket gates and follow the signs to the Narita Express. Take the escalators down to the Sobu Line where the train departs from platform 4. If not already organised with your SkiJapan.com consultant, the hotel staff will be able to assist you in arranging a transfer for your date of departure. Please be sure to confirm with them if payment is required prior to, or upon boarding the bus or shuttle service.